How to View Customer Bookings

You can view customer bookings directly on the calendar against each event. Additionally, you can see all bookings made by a specific customer from their profile. Follow the steps below to access this information:

Step-by-Step Guide

1. Search for the Customer: Use the global search bar to find the customer and select their profile.

2. Access the Bookings Tab: Once the profile opens, navigate to the Bookings tab.

3. View Bookings: Here, you'll find all their bookings categorized into sections:

   • Upcoming

   • Attended

   • Waitlisted

   • Cancelled

   • Missed

4. Review Booking Details: Under each section, view detailed information about every booking, including:

   • Date and time

   • Service type

   • Instructor

   • Facility

   • Spot

   • Location

5. Check Payment Status: See which subscription or credit pack was used. Unpaid bookings will be clearly marked.

6. View Booking Timeline: Click the info icon next to any booking to see the full booking timeline. For example, in a cancelled booking, you'll see:

   • When it was booked

   • Whether it was made via the app, website, or CRM

   • When it was cancelled

   • Reason for cancellation, if provided

7. Cancellation Details: Quickly determine whether each cancellation was late or free.

With this view, you have the complete story of every booking, cancellation, and visit right at your fingertips.