How to Record Physical Gift Cards in Kenko

If you sell physical gift cards in your studio, it's essential to record them through Kenko. This ensures that the gift card number printed on the physical card is linked to a redeemable gift card in Kenko. This allows customers to seamlessly redeem the card when making a purchase on your website or app. Follow these steps to record a physical gift card in Kenko:

Step-by-Step Guide

1. Access the Point of Sale: Start by heading to the point of sale system in Kenko.

2. Select the Customer: Choose the customer you want to sell the gift card to.

3. Navigate to the Gift Cards Tab: Go to the gift cards tab in the system.

4. Choose the Gift Card: Select the gift card you wish to sell.

5. Enable Physical Gift Card Option: Enable the toggle for "Is this a physical gift card?"

6. Update Gift Card Details: Enter the following details:

   • Recipient name

   • Recipient email

   • Gift card number printed on the physical card

   This gift card number is crucial as it is what the customer will enter on your app or website to redeem the card.

7. Add to Cart: Once all details are updated, click "Add to Cart."

8. Proceed to Charge: Move forward to the payment process.

9. Select Payment Method: Choose the appropriate payment method for the transaction.

10. Complete the Sale: Finalize the sale to complete the process.

Post-Sale Process

After completing the sale, you can view the gift card in the customer's profile under the payments tab. Even if the customer does not have a Kenko account, they can still redeem the physical gift card anytime by entering the gift card number at checkout.