Setting Up Appointments on Kenko

Before you begin creating appointments on Kenko, it's crucial to update your global appointment settings to ensure everything runs smoothly. Follow this step-by-step guide to configure your settings effectively.

Step 1: Access General Settings

Navigate to General Settings > Bookings > Appointments. Here, you'll find four key settings to configure:

• Booking Window

• Auto-Submit Attendance

• Book for Someone Else

• Appointment Cancellation

Step 2: Configure Booking Window

The booking window controls when customers can book an appointment via the app or website. This helps you manage demand and plan your schedule effectively.

• Booking Open: Set a timeframe, such as allowing customers to book only five days before the appointment starts.

• Booking Close: Set a timeframe, such as stopping bookings five hours before the appointment starts.

Step 3: Set Auto-Submit Attendance

After each appointment begins, staff should check in customers. You can choose to submit attendance manually or let Kenko handle it automatically.

• Enter a number and choose between hours or days to define how long after the session start time attendance should be auto-submitted.

• We recommend keeping this duration high initially to give your staff enough time to check in customers accurately.

• Note: If check-ins aren't completed before auto-submission, a no-show fee may be charged if you've set one. Attendance cannot be reversed, so accuracy is crucial.

Step 4: Enable Book for Someone Else

This setting is especially useful if you work with children, families, or related accounts.

• Allow all appointments to be booked for someone else, or specific appointments only.

• This ensures parents or guardians can easily book appointments for their related contacts.

Step 5: Decide on Appointment Cancellation Policy

Here, you can decide how the cancellation policy should be handled.

• Toggle on to let customers cancel directly through the app or website.

• Toggle off if you prefer they contact you to cancel.

• Choose the option that best fits your studio's workflow and level of control.

Once you've updated these settings, you're all set to start creating your appointments on Kenko.