Managing Customer Bookings and Payment Refunds

In this video, we will learn how to cancel customer's bookings and process refunds efficiently. Here’s a step-by-step guide:

Step 1: Cancel the Booking

• If it's a pre-cancellation, the booking will be canceled accordingly.

• If it's a late cancellation, a pop-up will appear to forbid the cancellation.

Once the booking is canceled, you will see the status updated to "canceled."

Step 2: Process Payments

Processing payments is a crucial step. There are two options available:

• Refund Item

• Use Mobile Device

Refund Item

1. Select the item you want to refund.

2. Click on "Refund."

3. Choose between a partial refund or a full refund.

4. Note that you cannot refund an amount greater than the paid amount.

5. Ensure accuracy when processing a partial refund, as you cannot refund the remaining amount once a partial refund is completed.

Confirm the refund. Note that refunding does not mean the services will be canceled.

Thank you for watching!