Setting Up Cancellation and No-Show Policies on Kenko

Before creating any classes or appointments on Kenko, it's crucial to establish your cancellation and no-show policy. This ensures that your rules are clear, consistent, and automatically enforced.

Steps to Set Up Your Policy

1. Access General Settings:

   • Navigate to General Settings and select Bookings.

2. Create a New Policy:

   • Under the Cancellation and No-Show Policy section, click on Create New Policy.

   • Give your policy a name.

3. Define Cancellation Rules:

   • Choose between:

     • No cancellation fees at all.

     • Free cancellation until X hours or minutes before the session.

   • Set a fee for cancellations within a specific time frame (e.g., within 2 hours of the session start time).

   • Define fees based on the customer's booking method:

     • Unlimited Membership: Define a flat cancellation fee (e.g., $10).

     • Limited Credit Membership: Choose between deducting the booking credit, charging a fee, or both.

     • QuickPay: Options include charging the full booking amount, refunding the booking amount and charging a flat fee, or charging a percentage of the booking amount.

4. Set No-Show Rules:

   • Choose whether to charge a no-show fee or not.

   • Apply the same options available under cancellation rules.

   • Note: A no-show is determined after attendance submission.

5. Add a Policy Description:

   • This description will appear to customers, ensuring they understand your terms when booking.

6. Save and Apply Your Policy:

   • Once satisfied with the settings, click Add Policy to save.

   • Create multiple policies for different session types, if needed.

   • Select the appropriate policy from the drop-down when creating classes and appointments.

With these steps, your cancellation and no-show policies are fully set up and ready to be applied across your studio.