Get your business settings just right!
From business details and locations to forms and waivers - discover how to customise every key setting in Kenko CRM with ease.
## Browse Collection 1. [How to update business and location settings](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/bzNok34PIQM-how-to-update-business-and-location-settings.md) (Video) 2. [How to update payment and invoice settings](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/Mdwgr7dLAlw-how-to-update-payment-and-invoice-settings.md) (Video) 3. [How to update global class settings](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/UgDEoxa13yw-how-to-update-global-class-settings.md) (Video) 4. [How to update global appointment settings](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/fRckcBSyYVA-how-to-update-global-appointment-settings.md) (Video) 5. [How to update global course settings](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/Iu7WnYeBiXA-how-to-update-global-course-settings.md) (Video) 6. [How to set up cancellation & no-show policy](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/IO4DDRFzeAw-how-to-set-up-cancellation-no-show-policy.md) (Video) 7. [How to set up taxes](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/5ifdk9RQuZU-how-to-set-up-taxes.md) (Video) 8. [How to set up waiver and agreements](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/ISFoPTArnis-how-to-set-up-waiver-and-agreements.md) (Video) 9. [How to auto-add contacts across all locations](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/OQRTndoeE90-how-to-auto-add-contacts-across-all-locations.md) (Video) 10. [How to enable customer gender and pronouns options](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/J9adU2wuWgc-how-to-enable-customer-gender-and-pronouns-options.md) (Video) 11. [How to customise customer sign up form](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form.md) (Video) 12. [How to create customer tags](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/7ASaq4TpOXU-how-to-create-customer-tags.md) (Video) 13. [How to create lead stages and lead sources](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/XxuJ22OBFTI-how-to-create-lead-stages-and-lead-sources.md) (Video) 14. [How to manage staff roles and privileges](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/tUiaiqi2ScM-how-to-manage-staff-roles-and-privileges.md) (Video) 15. [Creating Shareable and Embedded Forms on Bookee](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/nxpaw0gh6aQ-creating-shareable-and-embedded-forms-on-bookee.md) (Video) 16. [Creating an Automated Activity-Based Form on Kenko](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/dGNFdswFYmc-creating-an-automated-activity-based-form-on-kenko.md) (Video) 17. [Customizing App and Website Settings: Design, Credits, Labels, and Embedding](https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/0ERJFPL6MJI-customizing-app-and-website-settings-design-credits-labels-and-embedding.md) (Video) --- # VIDEO: How to customise customer sign up form ## METADATA - id: lzPD9NZEhh47Mr8kbhz5dQ - type: video - source: Kenko - content_url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form - collection_url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings ## TRANSCRIPT - time: 00:00 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=0 text: When customers sign up with your business for the first time, you may want them to provide certain information right away. - time: 00:06 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=6 text: Kenko allows you to fully customise your sign-up form so you can collect exactly what your studio needs. - time: 00:12 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=12 text: To get started, head to General Settings. - time: 00:15 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=15 text: Click on Customers - time: 00:20 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=20 text: and scroll to the Customize Sign-Up Form section. - time: 00:24 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=24 text: By default, every customer must enter their full name, email, and phone number. - time: 00:29 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=29 text: These fields are always required. - time: 00:32 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=32 text: But you can also choose to collect additional information during sign-up and decide whether each field should be required or - time: 00:37 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=37 text: optional. - time: 00:39 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=39 text: The additional fields you can enable include - time: 00:42 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=42 text: Gender. - time: 00:43 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=43 text: You can also choose whether it's required or optional. - time: 00:48 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=48 text: Pronouns - time: 00:50 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=50 text: required or optional. - time: 00:52 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=52 text: Date of birth. - time: 01:00 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=60 text: Address. Feedback, or How they heard about you. - time: 01:03 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=63 text: This last field is especially helpful for your marketing. - time: 01:07 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=67 text: When customers tell you where they found your studio via Google, Instagram, - time: 01:10 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=70 text: referrals or walk-ins, you can track which channels are bringing the most sign-ups and optimise your marketing efforts accordingly. - time: 01:17 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=77 text: And that's it. - time: 01:19 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=79 text: Your sign-up form is now tailored to your studio's needs, helping you collect valuable information right from the start. - time: 01:26 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=86 text: Once you've updated the settings, customers will see your customised form when they sign up on the app or website. - time: 01:33 url: https://bookee.portal.trainn.co/ItJXmnDErRg-general-settings/w7ibsiRBnKQ-how-to-customise-customer-sign-up-form?start_time=93 text: Required fields must be completed before an account is created while optional fields can be skipped. ## SUMMARY # Customizing Your Sign-Up Form with Kenko When customers sign up with your business for the first time, it's important to collect the necessary information right away. Kenko allows you to fully customize your sign-up form to gather exactly what your studio needs. ## Getting Started 1. Head to **General Settings**. 2. Click on **Customers**. 3. Scroll to the **Customize Sign-Up Form** section. ## Default Required Fields By default, every customer must enter the following information: - Full Name - Email - Phone Number These fields are always required. ## Additional Information You can choose to collect additional information during sign-up and decide whether each field should be required or optional. The additional fields you can enable include: - Gender (Required or Optional) - Pronouns (Required or Optional) - Date of Birth - Address - Feedback or How They Heard About You The last field is especially helpful for your marketing. When customers tell you where they found your studio, whether it be via Google, Instagram, referrals, or walk-ins, you can track which channels are bringing the most sign-ups and optimize your marketing efforts accordingly. ## Finalizing Your Customized Form Once you've updated the settings, customers will see your customized form when they sign up on the app or website. Required fields must be completed before an account is created, while optional fields can be skipped. And that's it! Your sign-up form is now tailored to your studio's needs, helping you collect valuable information right from the start.