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## Browse Collection 1. [Step-by-Step Guide to Understand Journeys](https://bookee.portal.trainn.co/9F1gErfImao-marketing/oarmcAuVXJ8-step-by-step-guide-to-understand-journeys.md) (Video) 2. [Creating Event-Based Automation with Intro Offer](https://bookee.portal.trainn.co/9F1gErfImao-marketing/mxsHS1dBq84-creating-event-based-automation-with-intro-offer.md) (Video) 3. [Journeys | How To Build An Intro Offer Automation!](https://bookee.portal.trainn.co/9F1gErfImao-marketing/keAtNx2Ta9o-journeys-how-to-build-an-intro-offer-automation.md) (Video) 4. [ Guide to Setting Up the Lead Nurture Journey Template](https://bookee.portal.trainn.co/9F1gErfImao-marketing/eQp6omE66Cs-guide-to-setting-up-the-lead-nurture-journey-template.md) (Video) 5. [Guide to setting up Google review Journey template](https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template.md) (Video) 6. [ Guide to Setting Up the Milestone Journey Template](https://bookee.portal.trainn.co/9F1gErfImao-marketing/g3TknE94wV8-guide-to-setting-up-the-milestone-journey-template.md) (Video) 7. [Creating Email Templates: A Step-by-Step Guide](https://bookee.portal.trainn.co/9F1gErfImao-marketing/sV5L3HAi8Zo-creating-email-templates-a-step-by-step-guide.md) (Video) 8. [Setting Up Announcements for Marketing and Promotions](https://bookee.portal.trainn.co/9F1gErfImao-marketing/w1JGoWLq9Uo-setting-up-announcements-for-marketing-and-promotions.md) (Video) --- # VIDEO: Guide to setting up Google review Journey template ## METADATA - id: 4x76JKa4BzB1z11Rlyqsag - type: video - source: Kenko - content_url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template - collection_url: https://bookee.portal.trainn.co/9F1gErfImao-marketing ## TRANSCRIPT - time: 00:00 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=0 text: Hi there, today I'm going to walk you through the Google Review Journey template. - time: 00:04 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=4 text: This is a fantastic automation for collecting reviews from your members. - time: 00:09 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=9 text: Google Reviews are awesome because they help boost your local search visibility, they help - time: 00:14 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=14 text: build trust with leads and help people find you when they're looking for you. - time: 00:18 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=18 text: Before we dive in, let's go ahead and grab your Google Review link. - time: 00:22 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=22 text: To do this, jump into your Google Business Profile Manager, head to the Home tab, look - time: 00:27 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=27 text: for Get More Reviews and the Shared Review form appears here. - time: 00:31 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=31 text: Click on that and ensure you copy the link for your review. - time: 00:35 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=35 text: Now that you've got it, let's go ahead and create our journey template. - time: 00:40 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=40 text: Click on New Journey. - time: 00:41 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=41 text: Here, choose the Get Google Reviews template. - time: 00:46 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=46 text: Here's where the magic happens. - time: 00:48 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=48 text: First up, we're going to get smart about who we ask for reviews. - time: 00:51 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=51 text: In the first rule block, the template automatically picks first-time visitors who have a very - time: 00:58 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=58 text: recent experience with your studio and are likely to leave you a positive review. - time: 01:03 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=63 text: We have decent visitors from the past 14 days and regulars who visited you 5 or more times. - time: 01:09 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=69 text: These folks already love what you do and are likely to leave you a good review. - time: 01:14 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=74 text: Now's the fun part where we go ahead and customize our review request email. - time: 01:20 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=80 text: Make sure you make it completely yours by adding photos of your amazing instructors, - time: 01:25 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=85 text: editing the subject line, revising the content to suit your studio's brand and vibe, use - time: 01:31 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=91 text: warm and inviting colors and fun fonts, and make sure the email is very concise and that - time: 01:37 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=97 text: the review button is at the front and center and is linked to your review request link. - time: 01:43 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=103 text: And make sure that the review button is super visible in each of these emails because the - time: 01:49 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=109 text: easier it is to find, the more likely people are to click on it and leave you a review. - time: 01:54 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=114 text: It's very important for you to remember that this journey cannot automatically track who's - time: 01:58 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=118 text: left a review. - time: 02:00 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=120 text: So be sure to mention in your email that members who have reviewed you on Google should keep - time: 02:05 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=125 text: a screenshot handy and show it at your front desk to claim any rewards or offers that you've - time: 02:11 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=131 text: offered them. - time: 02:12 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=132 text: If someone doesn't leave you a review right away, don't worry about it. - time: 02:16 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=136 text: The journey automatically sends friendly reminders and requests reviews at the right time. - time: 02:23 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=143 text: And make sure you edit each of these emails and include the review link in all of the - time: 02:29 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=149 text: buttons in the emails. - time: 02:31 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=151 text: To track and prevent duplicate review requests, we highly recommend you using tags. - time: 02:35 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=155 text: To create tags, you can go to settings and within settings, you will find customers as - time: 02:43 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=163 text: a tab. - time: 02:44 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=164 text: When you click on it, you will find an option to create custom tags. - time: 02:49 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=169 text: You can do so by creating add custom tag. - time: 02:52 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=172 text: I have already done that and I've created a review on Google tag for me. - time: 02:56 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=176 text: Now go back to your journey and edit your first rule block to exclude customers with - time: 03:05 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=185 text: the review tag. - time: 03:06 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=186 text: So click on add filter group and here in filters, search for tags and you will find the contact - time: 03:14 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=194 text: stack filter here. - time: 03:16 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=196 text: Make sure that all of those who have the tag reviewed on Google do not enter this journey. - time: 03:25 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=205 text: Make sure to save these changes. - time: 03:27 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=207 text: Now you have excluded those customers who have already reviewed your business on Google - time: 03:33 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=213 text: and you should request your front desk to add the tags to the contacts whenever members - time: 03:39 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=219 text: come and claim the review reward. - time: 03:41 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=221 text: You can also use these tag to exit members who have already reviewed your business from - time: 03:46 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=226 text: this journey so that you don't spam them in the future. - time: 03:49 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=229 text: Now you're ready to launch your journey template. - time: 03:52 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=232 text: Make sure you save all of your changes and then hit the set live button. - time: 03:56 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=236 text: Now you're all set and your review collection is on autopilot helping you get those amazing - time: 04:02 url: https://bookee.portal.trainn.co/9F1gErfImao-marketing/zbpPABzLlu8-guide-to-setting-up-google-review-journey-template?start_time=242 text: Google reviews for your awesome studio. ## SUMMARY The Google Review Journey Template is designed to help studios collect more Google reviews from members. Google reviews play a crucial role in improving local search rankings, building trust with leads, and making it easier for potential clients to discover your studio. ### **Getting Started: Creating a Google Review Journey** To begin, click on **New Journey** and select the **Get Google Reviews Template** from the list of available templates. This journey is designed to **identify and request reviews** from members who are most likely to leave positive feedback, such as: - **First-time visitors** who have recently experienced the studio. - **Recent visitors (past 14 days)** who are still actively engaged. - **Regular members (5+ visits)** who already love the studio. Each segment is carefully selected to maximize the likelihood of receiving **high-quality reviews**. ### **Customizing rule blocks for review requests** To personalize review request targeting: - Click on the **rule block** to edit it. - Adjust the filters to target specific member segments. - Exclude members who have already left a review by adding a **filter for review tags** (See ‘Prevent duplicate review requests with tags’ below). - Save the changes to ensure the right audience is included in the journey. Once set, the journey will **automatically send review requests** to these targeted members at the right time. ### **Creating an effective review request email** Personalizing the review request email increases the chances of members leaving a review. To edit email communications: - Click the **overflow icon** next to an email block and select **Edit**. - Modify the **subject line** to make it engaging. - Include **branded images and instructor photos** to add a personal touch. - Use **warm colors and inviting fonts** to align with the studio’s brand identity. - Ensure the **review button is prominently displayed** and linked to the **Google review form**. #### **Pro Tip:** A prominent **review button** makes it easier for members to leave a review, increasing click-through rates. Here’s a quick[tutorial on how you can edit your emails](https://bookee.portal.trainn.co/9F1gErfImao-marketing/sV5L3HAi8Zo-creating-email-templates-a-step-by-step-guide). ### **Prevent duplicate review requests with tags** To avoid repeatedly asking the same members for reviews, use **tags** : - Go to **Settings → Customers** and create a **custom tag** (e.g., **“Reviewed on Google”** ). - In the journey editor, open the **first rule block** and **add a filter** to **exclude members with the “Reviewed on Google” tag**. - Save the changes to ensure previously reviewed members do not re-enter the journey. Additionally, instruct the **front desk team** to **tag members** when they present their **review confirmation screenshots** to claim their reward. ### **Incorporating Multi-Channel Review Requests** While email is effective, **push notifications and SMS** can increase engagement: - **SMS messages** have an **open rate of up to 90%** , making them a valuable addition. - If SMS functionality is not enabled, contact your **customer success manager** at [**support@bookeeapp.com**](mailto:support@bookeeapp.com) for assistance. ### **Launching the Google Review Journey** Before setting the journey live: ✔ Verify that **all emails contain the correct Google review link**. ✔ Ensure **buttons and URLs** direct users to the correct pages. ✔ Double-check **filters** to prevent duplicate review requests. By automating **Google review collection** , this journey helps improve your **studio’s online presence** and strengthens your reputation.